All your customer feedback in one place

How often have you found yourself sifting through countless project spreadsheets on Google Drive, or trying to recall a specific piece of feedback when working on a new product feature? Lume streamlines this process. And how would you even go about finding feedback from multiple projects in various spreadsheets that pertain to the same topic or feature? Lume is designed to address these very challenges With just a few clicks, you can consolidate years of research from various spreadsheets into one central hub. This allows for efficient cross-searching, whether you’re looking for specific tags, expressions, or sentences.

Plus, the real-time syncing means any new data added to your spreadsheets, like from a form, will automatically appear in Lume. Beyond this, Lume offers the ability to standardize column names across your spreadsheets. So, if one form asks, „What feature does your feedback relate to?” and another asks, „Which feature do you like the most?”, you can have both appear in Lume under a unified term like „feature”. This ensures consistent and efficient searching. And if you’ve ever labeled the same feature differently in the past, Lume allows you to map these varying terms to your current global taxonomy. This not only saves time but ensures you’re always accessing relevant feedback.

Lastly, Lume revolutionizes the way you view data. Instead of the traditional spreadsheet format, we present data in a vertical alignment, making longer feedback easier to read.

Lume is crafted with a minimalist ethos, focusing on essential features without the fluff. It’s not designed for large organizations that invest heavily in feature-rich tools. Instead, Lume is the Swiss Army knife for freelancers juggling multiple projects, be it for a single company or various clients. It’s also ideal for small businesses, young startups, agencies, and any entity that values efficiency without the need for excessive sophistication. Whether you’re a UX designer conducting research, a researcher looking for a faster way to retrieve data, or a product manager at a small company aiming to manage and quickly recall feedback, Lume is tailored for you.

While Lume can be beneficial even if you’re referencing a spreadsheet just once, its true strength shines when revisiting feedback from past projects. Many companies, even smaller ones, run multiple research projects, both ad-hoc and recurring. When embarking on a new project, it’s invaluable to access past feedback related to the topic or feature in question. With Lume, you don’t have to rely on memory or manual searches. All feedback, whether it’s sentiments, ideas, or requirements, is easily accessible, ensuring you always have a comprehensive view of past insights.

Absolutely. With Lume, you can swiftly sync even extensive spreadsheets. Just locate the spreadsheets you wish to integrate, add new project links, and you’re good to go. And since Lume operates on syncing rather than uploading, any updates made to your spreadsheets are instantly reflected. For instance, if you have a feedback form on your website that collects data regularly, new feedback will appear in Lume in real-time. Plus, Lume differentiates between new feedback you haven’t reviewed and feedback you’ve already seen, ensuring you’re always up-to-date.

Lume boasts a robust cross-spreadsheet search and filtering system. Whether you’re searching for a word, phrase, or specific tag, Lume scans all your synced sheets in seconds. Additionally, you can specify searches within particular columns and decide if you want to view results in isolation or within their broader context.

Lume redefines how you interpret your data. Our unique vertical alignment showcases data rows in a split view, simplifying the reading and analysis of qualitative feedback. For instance, if you’re keen on understanding feedback about your company’s Notification functionality, Lume allows you to sift through all related feedback across various projects with ease.

At its core, Lume integrates seamlessly with Google Spreadsheets. Our goal is to make multiple spreadsheets easily searchable from one central location and to present qualitative research data in a digestible format. We’re also exploring potential integrations with platforms like Freshdesk, Zendesk, and others to further enhance Lume’s capabilities.

Yes, our „Glimmer” plan is complimentary and offers 2000 stories (rows in Lume) for free, equipped with all essential features. For those seeking more advanced tools, like highlighting, tagging, sharing, and other functionalities, we have premium plans tailored for regular research and extensive feedback management.

To suggest a feature, simply click here. Your feedback feeds directly into our Lume system, which our product and research teams review regularly. This helps shape our development roadmap and prioritize updates.

Your data’s integrity and privacy are paramount to us. Lume neither reads, uses, nor sells your data. All information is securely stored, ensuring it remains inaccessible to unauthorized parties.